PA Navigate Terms & Stats
Terminology:
Searches: A search is an activity that indicates a user is trying to find a program.
Connections: Connections are any activity that indicate a user contacted a program, which could be an electronic referral or appointment (for oneself or for someone else), direct contact by clicking the phone icon or email, or an external connection by clicking through on a program that has its own application form or scheduling.
Referrals: Referrals are connections that are tracked on the site, including logged referrals, screeners, and appointments.
Closed Loop Rate: A referral is considered closed when the receiving Community-Based Organization updates the status to reflect the completion of work. Such statuses include Got Help, Referred Elsewhere, Couldn’t Contact, Not Eligible, No Capacity, Couldn’t Get Help, and No Longer Interested. The Closed Loop rate is calculated as a percentage of referrals only.
Got Help Rate: A Got Help status indicates that the Community-Based Organization was either able to resolve the patient’s need or referred them to another Community-Based Organization to resolve their need. The Got Help rate is calculated as a percentage of referrals only.
